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You receive 'Error 1918. Error installing ODBC driver Microsoft Access Driver (*mdb), ODBC error 13: Could not load the set up or translator library. Verify that the file Microsoft Access Driver (*mdb) exists and that you can access it.' message when attempting to install the software

If this message appears during installation, cancel the installer and follow the instructions contained here to install the correct MDAC package. Once this step has been completed, restart the PC and attempt to install the Academy of Feng Shui 3 once again.

This issue is confined to pre-Vista versions of Microsoft Windows.


You receive 'Error 1931. The Windows Installer service cannot update the system file c:\windows\system32\odbcjt32.dll because the file is protected by Windows. You may need to update your operating system for the program to work correctly.' message when attempting to install the software

If this message appears during installation, cancel the installer and perform a FULL Windows/Microsoft Update. This must include both High priority and Optional updates as listed within the updating section. This process may take several hours and seem tedious, but usually resolves the above issue.

It is also worth noting that some updates require a system restart. If this is the case, ensure that the system has been restarted and a subsequent check for any remaining updates has been completed and found no further items.

Once all available updates have been installed, restart the PC and attempt to install the Academy of Feng Shui 3 once again.


The Academy of Feng Shui 3 software appears not to run on a Microsoft Windows Vista PC

This is an issue related to the security settings within Microsoft Windows Vista. It can usually be resolved by following the procedure detailed below.

Hover your mouse over the application shortcut (this is the icon with the Feng Shui Store logo and the text 'Academy of Feng Shui 3' below).

Press the right mouse button and left click on the 'Properties' option.

Left click on the 'Advanced' button.

Left click in the check-box next to 'Run as administrator'.

Left click 'OK'.

Left click 'OK' once more.

Restart the PC.

Double left click on the desktop shortcut once more. This time, a warning message will be displayed, asking whether you want to allow the program to run or not.

Left click on 'Allow' and proceed as normal. It should be noted that this is a Microsoft Windows Vista security issue and is NOT application-specific.


Other possible installation issues

Should any other issues be encountered whilst installing the Academy of Feng Shui 3, it is worth following the procedures detailed below.

Ensure that ALL Microsoft (or Windows) updates have completed successfully and the PC has been restarted since any updates were installed.

Ensure that no other software is being installed or removed at the time of the installation. If other software has been installed and removed, the PC may have a restart pending, which may prevent the Academy of Feng Shui 3 from installing correctly.

Check whether anti-virus or anti-malware software is preventing the software from installing correctly. If you are unsure about how to do this, simply disable the software during the installation procedure. This is a common requirement when installing software. If you are concerned about your PCs security vulnerability whilst disabling anti-virus or anti-malware software, it may be a good idea to disconnect your internet cable during this process. Once the anti-virus or anti-malware software has been disabled, try to install the Academy of Feng Shui 3 once again. Upon successful installation, enable the anti-virus or anti-malware software and reconnect you internet cable.
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